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Irish Docket Books

Returns Policy

Returns Policy
If you would like to return a product, you are able to do so under our 7 day money back guarantee as long as the following conditions apply:
• The product(s) should be unused, unassembled and in its original packaging.
• The product(s) should be in a saleable condition.
• The product(s) must be returned to us within 7 days of the date it was delivered to you.
Please note: our returns policy does not apply to printed, customised, or made to order goods unless we have made a mistake with the printing.
To start the returns process please send us an e-mail to  to outline the problem and request a Returns Authorisation Number and then refer to the information under the heading ‘How To Return Goods’ below.
The refund amount will be for the product cost with VAT minus delivery costs and credit card charges unless stated otherwise.

Damaged Or Faulty Goods
In the rare event that your goods are delivered damaged or faulty, please sign for them as ‘damaged’ or ‘unchecked’ if possible. Please then contact us within 7 days of delivery by calling tel:+35314434143 or by emailing us to arrange for a replacement to be sent out if appropriate. We advise taking a picture and/or video of the damage to document the issue with the product(s).
You will be provided with a Returns Authorisation Number by our customer services team to return your damaged/faulty goods using the guide below.

How To Return Goods
Once you have obtained your Returns Authorisation Number, please write this clearly on the outside of the packaging. The address to be used for returns is: Irish Docket Books, Staxon House, Mullaghboy Industrial Estate, Navan, Co Meath, C15 NV2N.
We recommend taking a picture of the product and packaging before returning to provide documentation in the event of damage in transit.
Please ensure the goods are well packaged and if possible use a fully insured courier service. If goods are damaged in transit on return, the sender will need to make a claim with the courier service used. For this reason, we will reject deliveries that are damaged to aid with any claims.

When Will I Get My Refund
Your refund will be issued once the returned items have been received and checked. The refund will be issued to the card used to make the payment. Please note that this can take up to 10 working days depending on the card company.

This returns policy does not affect your statutory rights.

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Returns & Refunds

Do you offer free delivery/collection?

We offer Free delivery to Ireland and the UK and ship via our warehouse in Co. Meath Ireland. You may also collect directly from our Mullaghboy, Navan, Co. Meath warehouse if you wish. International postage may vary.

Shipping

Do the books come numbered?

Yes, all our docket books are numbered in sequence by default. If you wish for us to start from a specific number, let us know in the order notes section upon checkout.

How do I design my docket book?

Once an order is placed, we will contact you via email and request any information you want on your docket books, including logos. We will then get our design team to create a sample and email it to you before printing.

Can I get a sample of my docket book without ordering?

Yes, we do offer digital samples. Similar to above, feel free to email us at sales@irishdocketbooks.com and include any information and logos you want on your books. A member of our team will get a sample created and emailed to you before you order. If happy to proceed, simply order using the same email address used to request a sample, and our team will know what artwork to print.

Do you offer fully customized docket books using my design choices?

Yes, we offer completely personalized docket books. This is a book that does not use our advertised designs and is created from scratch with the customer’s design and logos in mind. There is no extra charge for this.

Do you charge extra for Design?

No, all design changes no matter how big or small come free of charge.

What comes with my order?

All docket books come with a greyboard back cover and a manila buff front cover.

Duplicate and Triplicate books come with 50 sets in each book, 100 pages 2 Part, 150 pages 3 Part. 4 Part books come in 25 sets, 100 pages per book total.

All books come with a separation sheet to prevent the transfer of information when writing.

Payments

What Payment methods do you accept?

We accept payments via PayPal and any Major Credit/Debit card via Stripe to ensure the utmost secure payments.

Orders

How long will my order take to arrive?

Once an order is complete, and the sample and any changes to the artwork are approved by the customer, it usually takes 1-5 business days to print depending on the size of the order and 1-2 business days for postage. Delivery may vary depending on the location as all orders will ship from Ireland.

Opening Hours

We are open from 9 am to 5:30 pm Mon-Fri. We do not operate on weekends but may respond to emails and our live chat. If you cannot get through to us, feel free to leave an email at sales@irishdocketbooks.com, and a member of our team will get back to you.

Contact Us

Please feel free to contact us via email at sales@irishdocketbooks.com, telephone 01 443 4143, or via our live web chat on our website via the bottom right corner.